General terms and conditions
ARTICLE 1 - GENERALITIES :
The products of the LUCANGELI brand are the property of LUCIA DI OLIO SAS, with a share capital of 1000 euros, whose head office is located at 41 avenue daumesnil, 94160 Saint-Mandé, registered with the Créteil Trade and Companies Register under the SIRET N° 890 548 852 - VAT N° FR12890548852 - APE 4791B hereinafter "LUCIA DI OLIO SAS". These General Terms and Conditions of Sale (hereinafter "GTC") apply exclusively to all sales by LUCIA DI OLIO of products or services made to any individual or legal entity acting for the satisfaction of their personal needs or acting in the context of their professional or commercial activity (hereinafter "Customer"). All other conditions are only binding on LUCIA DI OLIO SAS after written confirmation by LUCIA DI OLIO SAS. Any document other than the present GTC, in particular catalogues, advertisements, price lists, handwritten notes, is only informative and indicative, not contractual, and may be modified by LUCIA DI OLIO SAS without notice. At the time of placing an order, the customer acknowledges having read and accepted without reservation the present general conditions of sale.
ARTICLE 2 - PRICES :
The prices of our products are indicated on the site in euros, including all taxes, but excluding the cost of processing and shipping. LUCIA DI OLIO SAS reserves the right to modify its prices at any time. When an order is placed, the products will be invoiced on the basis of the prices in force at the time the order is validated. The products remain the property of LUCIA DI OLIO SAS until the price has been paid in full.
ARTICLE 3 - PROCESSING AND SHIPPING COSTS :
The products are delivered to the delivery address indicated during the ordering process. Deliveries in France are made by a suitable carrier. No minimum order amount is required, but delivery charges will be invoiced for any order of an amount lower than the free delivery conditions. Deliveries are made carriage paid for all shipments of an amount greater than 30 euros in Metropolitan France and 55 euros internationally.
ARTICLE 4 - PLACING ORDERS :
On the Internet: http://www.lucangeli.fr / The contractual information is presented in French and is the subject of a confirmation containing this contractual information at the latest at the time of your order validation.
ARTICLE 5 - VALIDATION OF ORDERS :
Validation by the Customer
You declare that you have read and accepted these General Terms of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale. For orders placed directly on our website or by telephone if you have left us an e-mail address, you will receive an e-mail confirming your order.
In the absence of proof to the contrary, the data recorded by LUCIA DI OLIO SAS constitutes the proof of all transactions between LUCIA DI OLIO SAS and its customers.
Validation by LUCIA DI OLIO SAS
Upon receipt of orders, LUCIA DI OLIO SAS ensures the consistency of the data communicated. As part of its policy to fight against fraudulent payments, LUCIA DI OLIO SAS reserves the right to carry out any necessary investigation before the validation of an order. This may include requesting proof of address or the details of your bank branch. When such a procedure is launched, the validation of the order is suspended. If the order is not validated within 14 days, the order will be cancelled and the sums paid refunded. This period may be extended if there are ongoing exchanges of documents between the customer and LUCIA DI OLIO SAS.
ARTICLE 6 - AVAILABILITY :
Our product offers are valid as long as they are visible on the site, within the limits of available stocks. In the event that a product is not available after you have placed your order (stock error, product breakage), we will inform you by e-mail or telephone. We will then offer you a refund of the missing product(s) by credit card within 14 working days of the customer's decision, either by cheque or by bank transfer.
ARTICLE 7 - DELIVERY :
The products are delivered to the delivery address you indicated during the ordering process. Deliveries are made by a suitable carrier selected by LUCIA DI OLIO SAS.
For payments by credit card, orders are shipped within 5 days of their online validation.
ARTICLE 8 - DELIVERY TIMES :
The delivery times indicated here are valid under normal service conditions and for shipments made by our usual carriers.
If the processing of your order (in particular because of the weight of the packages) requires a particular routing solution, the delivery times will be specified to you when you place your order. If you are not satisfied with these times, you may cancel your order. Similarly, in the event of a strike by road hauliers, (more generally any social disturbance), or climatic incidents, delivery times may be extended. These delivery times apply to deliveries in Metropolitan France, on working days, excluding postal delivery problems and depending on product availability.
ARTICLE 9 - DELIVERY DEADLINES :
The deadlines indicated in article 8 are the delivery deadlines usually observed. We undertake to deliver orders to France within a maximum of 15 days following receipt of payment.
ARTICLE 10 - PAYMENT :
The payment of your purchases is made in cash:
- either on our site by credit card: Visa, MasterCard, Carte Bleue, American Express. Payments are secured by the Stripe solution in conjunction with our bank QONTO.
No delay in payment is granted and orders are not sent until payment has been received and cashed.
The discount codes are only applicable to the value of the products, which must be at least the value of the voucher, and cannot include shipping costs. This offer cannot be combined. Discount codes are not retroactive and cannot be applied once the order has been placed. The discount codes for free products are valid within the limits of available stock. Discount codes are valid until their expiry date.
ARTICLE 11 - COMPLAINTS AND AFTER-SALES SERVICE :
You have a period of 14 working days from the receipt of your products to exercise your right of withdrawal from LUCIA DI OLIO SAS without having to justify your reasons or pay any penalty.
If you exercise your right of withdrawal within the above-mentioned period, we ask you to contact us at email@example.com . We will reimburse you for the product(s) concerned within a maximum of 14 days from the date of the return request. The buyer is responsible for the shipping and return costs. The means of return is up to the customer. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.): LUCIA DI OLIO SAS - 41 Avenue Daumesnil, 94160, Saint-Mandé. We cannot accept returns of products that have been opened or whose packaging has been damaged. No returns or replacement products will be accepted for fresh products or for any products after the expiry of the use-by date. If these products are nevertheless returned, they will not be refunded in any form whatsoever.
Packages delivered after the deadline
In the event of non-compliance with the delivery deadlines, the customer has the possibility of cancelling the contract and may request reimbursement of the products ordered as well as the delivery costs. LUCIA DI OLIO SAS will inform the customer as soon as possible of any delay and undertakes to reimburse the customer for the full amount of the order (products and shipping costs) in the event of packages delivered late.
Return of parcels
In case of return of a parcel, the address provided by the customer was wrong or the parcel was put on hold. The carrier will return the package to us. We will notify you as soon as possible. A second shipment may be made subject to the payment by the customer of a 12 euro shipping fee. If the customer prefers to cancel the order, it will be reimbursed, excluding shipping costs.
Lost / non-arrived parcels
In case of loss of a parcel (the carrier has lost the parcel during delivery and the customer has never been delivered), LUCIA DI OLIO SAS undertakes to send a second parcel at its expense.
Defective or damaged products
LUCIA DI OLIO SAS will proceed to all useful verifications and will, if necessary, ask the customer for any useful information or photos. Following this, LUCIA DI OLIO SAS may respond favourably or unfavourably to the customer's requests. If the response is favourable, we undertake to reimburse you or exchange the apparently defective, damaged or damaged products (the cost of re-sending the products is borne by LUCIA DI OLIO SAS).
In this case, please contact us at firstname.lastname@example.org to describe the problem precisely. No return or replacement of the product will be accepted after a period of 14 working days following the date of receipt of your complaint.
Order preparation errors
For all order preparation errors, please contact us at email@example.com to describe the exact problem encountered.
LUCIA DI OLIO SAS will proceed with all useful verifications and will ask the customer for any useful information or photos. Following this, LUCIA DI OLIO SAS may respond favourably or unfavourably to the customer's requests. If the response is favourable: if necessary, LUCIA DI OLIO SAS will request the return at its expense of the products sent by mistake.
ARTICLE 12 - REFUNDS :
Refunds of products in the cases referred to in Article 10 will be made as soon as possible and at the latest within 14 days of the date on which the right was exercised.
ARTICLE 13 - APPLICABLE LAW - DISPUTE :
This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts shall have sole jurisdiction.
ARTICLE 14 - RIGHT OF ACCESS AND RECTIFICATION :
You have the right to access and rectify all data concerning you in accordance with the law defined by the Commission National Informatique et Liberté (CNIL). It is also brought to the attention of the users of the site www.lucangeli.fr that LUCIA DI OLIO SAS transmits non-personal data to an authorised third party (Google, ...) through the use of third party cookies for the purpose of collecting and using navigation data of the users of the site www.lucangeli.fr. These authorised third parties use the browsing data of the users of the site www.lucangeli.fr in accordance with the provisions of the French Data Protection Act as amended by the Act of 6 August 2004 and in accordance with its Privacy Charter.
ARTICLE 15 - RETENTION OF TITLE :
All elements of the www.lucangeli.fr websites are and remain the exclusive intellectual property of LUCIA DI OLIO SAS. No one is authorised to reproduce, exploit, disseminate or use in any way whatsoever, even partially, the elements of the site, whether they be software, visual or sound. Any simple or hypertext link is strictly prohibited without the written consent of LUCIA DI OLIO SAS.
ARTICLE 16 - OPPOSITION TO TELEPHONE SOLICITATION :
In accordance with article L223-2 of the French Consumer Code, you have the possibility of registering on an opposition list to telephone canvassing such as Bloctel or any other specialised company.
ARTICLE 17 - CONSUMER OMBUDSMAN :
Since 1 January 2016, any consumer has the right to call upon a consumer mediator free of charge with a view to the amicable resolution of a dispute opposing them to a professional.
In the event of a dispute, you have the possibility of calling on the company AME CONSO, designated as the mediator. You can obtain all the necessary information directly on the website https://www.mediationconso-ame.com/ via an online mediation request form.
ARTICLE 18 - PERSONAL DATA :
LUCIA DI OLIO SAS pays particular attention to the protection of the personal data of each customer using the site and undertakes to ensure the best level of protection.
To provide its service, LUCIA DI OLIO SAS collects personal data from visitors to its website https://lucangeli.fr
LUCIA DI OLIO SAS, as the Data Controller, undertakes to comply with the provisions of the regulation of the law n°78-17 of 6 January 1978 relating to data processing, files and freedoms, and the European regulation 2016/79 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD).
The General Data Protection Regulation (GDPR), which came into force on 25 May 2018, aims to strengthen citizens' rights and give them more control over the use of their personal data.
For any additional information on the protection of personal data, any user can consult the website of the French National Commission for Information Technology and Civil Liberties at the following address: www.cnil.fr.
What is the purpose of the personal data collected?
LUCIA DI OLIO SAS is only authorised to use the personal data of its customers if it has a valid legal basis. LUCANGELI must ensure that it has one or more of the following legal bases:
The execution of a contract (e.g. to process and send an order), or when the customer has given his consent to the collection of data.
LUCIA DI OLIO SAS uses and discloses your personal information only for the purposes for which you provided it to us, as defined at the time of collection or via your subsequent consent, including:
- Processing orders and sales of products and providing services; handling complaints, withdrawals and product returns;
- Processing transactions, including payment;
- Interaction with customer service;
- Evaluation and improvement of products and services and the user experience (including developing new products and services, analysing the customer base; performing data analysis, accounting and auditing), profiling;
- Sending newsletters and special offers on the condition that the user ticks the box(es) expressing his/her acceptance, provided for this purpose, when placing an order
- Setting up competitions and advertising games
- Analysis of website visits and their frequency, audience measurement, studies, statistics, surveys (cookies) and improving the user experience on the website
How long is the data kept?
Unless otherwise required by law, LUCIA DI OLIO SAS respects the retention periods recommended by the CNIL.
The retention periods adopted are as follows:
- Prospective customers' data (people who have never purchased) are kept for 3 years after the last contact from the prospective customer.
- Customer data is kept for 3 years after the last purchase.
- Cookies for audience measurement, targeted advertising and sharing with social networks are deposited on the customer's terminal for a period of 13 months.
What rights do you have over the data and what rights can you exercise?
Pursuant to Articles 15 to 22 of Regulation 2016/679 of 27 April 2016, any natural person whose data has been collected has the right to exercise the following rights:
- A right of access
- A right of rectification
- A right to object to the processing of his/her data and to have his/her data erased
- A right to object to profiling
- A right to limitation of processing
- A right to data portability
When LUCIA DI OLIO SAS detects a breach of personal data likely to result in a high risk to the Customer's rights and freedoms, the Customer will be informed of this breach as soon as possible.
The Customer also has the right to withdraw his consent at any time.
How to exercise them?
These rights can be exercised with the company LUCIA DI OLIO SAS which collected the personal data in the following way:
- By post, by writing to the address: LUCIA DI OLIO SAS - 41 avenue daumesnil 94160 - Saint-Mandé
- By e-mail, to the address: firstname.lastname@example.org
The request must indicate the surname, first name, postal address, email, and if possible the customer reference; and must be accompanied by proof of identity.
LUCIA DI OLIO SAS will send a reply within 1 month of the exercise of the right. In some cases, due to the complexity of the request or the number of requests, this period may be extended by 2 months.
These rights may be subject to exceptions in certain cases provided for in the regulations.
To whom is the data transmitted?
- LUCIA DI OLIO SAS and its partners
Your data may be processed by technical service providers (IT, hosting, email distribution, maintenance, online payment service provider, etc.), who are located within the European Union.
- Non-partner third parties
LUCIA DI OLIO will not transfer or sell your personal data to non-partner third parties. We do not provide any personal data to agencies or companies for marketing or sales purposes.
We may from time to time place links on our site to other websites and applications operated by third parties. You expressly agree that your use of the site is at your own risk and sole responsibility. Insofar as LUCIA DI OLIO SAS cannot control these external sites and sources, it cannot be held responsible for the availability of these external sites and sources, and declines all responsibility for the content, advertising, products, services or any other material available on or from these external sites or sources. Furthermore, LUCIA DI OLIO SAS shall not be held responsible for any damage or loss, whether actual or alleged, resulting from the use of or reliance on the content, goods or services available on such external sites or sources.
We strongly encourage you to review the terms and conditions and privacy policies of any third party websites and applications before using their sites.
What are the rules regarding commercial prospecting?
LUCIA DI OLIO SAS uses your contact information to send you targeted advertisements, including by email, postal mail, social networks or third party websites.
LUCIA DI OLIO SAS respects the rules laid down by the 2002/58/CE directive of 12 July 2002 which provides for the prior express collection of the customer's consent for the sending of commercial prospecting by electronic means (e-mail or SMS). Thus, when you place an order on the site, you are asked for your consent to receive the LUCIA DI OLIO SAS newsletter by email.
LUCIA DI OLIO SAS will not send you personalised solicitations by e-mail or SMS if you have not consented to this. There is an exception when the Customer, without having given his prior consent, may nevertheless be canvassed if he is already a customer of LUCIA DI OLIO SAS and the purpose of the canvassing is to offer similar products or services.
In any case, the customer has the possibility to oppose the reception of these solicitations by carrying out the following actions:
- When placing an order, not ticking the box linked to the receipt of commercial offers and canvassing;
- For email, by clicking on the unsubscribe link provided in each email;
- By contacting customer service at email@example.com
LUCIA DI OLIO SAS may contact you by telephone to propose offers on products or services. If you do not wish to be contacted, you can register on the telephone marketing opposition list accessible on the website www.bloctel.gouv.fr
What is a cookie and what is it used for?
When you visit the Site to search for, read or download information, LUCIA DI OLIO SAS collects and retains certain "visitor information" about you, such as the name of the domain and host computer from which you access the Internet, the Internet Protocol (IP) address of the host computer, the date and time of your visit to the Site and the URLs from which you linked to the Site. LUCIA DI OLIO SAS uses this last information to analyse and measure the traffic on the Site in order to help make it more useful. LUCIA DI OLIO SAS destroys this information after a certain period of time. If you do not want LUCIA DI OLIO SAS to collect this type of information, please do not browse the Site.
What are web beacons used for?
Some web pages of the Site may contain web beacons that allow to count the number of visitors on the Site and/or to provide LUCIA DI OLIO SAS with a number of indicators.
These web beacons may be used with some of our partners, in particular to measure and improve the efficiency of the Site.
In any case, the information obtained via these tags is strictly anonymous and simply allows us to gather statistics